What do we do on a free call?

Your time is important. And so is solving your training and capacity headaches. I can help you with them – but it might not be the right time, or we might not be a good fit. That’s the main thing a free call is to find out – can I help you, and […]
What is my approach to online learning?

Your birthday is great, right? Everyone wants to see you and wish you well. You speak to friends and family you haven’t spoken to for too long. There’s good food and tasty drinks. And presents! For you! Presents for you! Ever had a birthday present you didn’t like? I love the presents I […]
Which comes first? Skills or systems?

Plutarch, the Greek historian and philosopher, was a celebrity. People would gather at his villa near Delphi to discuss and debate. He was a priest at Delphi too, “translating” the sounds of the Oracle into cryptic prophesies. He thought that animals had at least some consciousness and should be treated well. He was a vegetarian […]
Why do aid agencies need to work out what is a skills problem and what is a process problem?

Have you ever sat in a training course and known that what they’re telling you about will not work? That there simply isn’t time to do this along with all the other things you’re being asked to do? That it seems like it might be nice, but the government ministry just won’t allow it? […]
What does a good facilitator do when things get tough?

When you’re facilitating a meeting or a workshop, you have to be adaptable. There is no single approach that works every time. It depends on the group and their character. Even the same group on a different day (or a different hour!) can behave very differently because of their energy levels, priorities or motivation. When […]